SMS Opt-In & Consent — Hold Time Media

Hold Time Media is a service of Melted Crayons LLC that lets a business send a single text message — containing a link to a free branded mini-game — to a caller who is on hold with that business, but only after the caller gives express, real-time, opt-in consent over the phone. This page documents exactly how that consent is obtained. No phone numbers are ever uploaded, purchased, or submitted by any third party; the only number messaged is the caller's own, and only after they opt in.

1 How Consent Is Collected

While a caller is on hold with a participating business, an automated voice (IVR) prompt describes the program before any message is sent. The caller then presses 1 on their keypad (or says "yes") to opt in. This keypress is an affirmative, express opt-in given by the recipient, in real time, on the same call. Only after the caller presses 1 do we send exactly one SMS — to that caller's own phone number (their caller ID). If the caller does not press 1, no message is sent.

2 Exact Opt-In Prompt (IVR Script)

The following is the verbatim script the caller hears. "[Business]" is replaced with the name of the business the caller dialed:

"Thanks for calling [Business]. As part of our service, we can send you a free branded mini-game from Hold Time Media to play on your mobile phone while you hold. If you consent, we will send you exactly one text message containing a link to the game. Message frequency is one message per opt-in. Standard message and data rates may apply, depending on your mobile phone service plan. At any time you can get more help by replying HELP to that text, or you can opt out completely by replying STOP. Our terms of service are available at www.holdtimemedia.com/terms, and our privacy policy is available at www.holdtimemedia.com/privacy. Please reply with yes, or press 1, to indicate you would like to receive this text message. To decline, say no, press any other key, or stay on the line — no message will be sent."

3 Sample Message

After the caller presses 1, they receive one message of this form:

🎮 Northwind Health sent you a free game while you hold! Tap to play: https://www.holdtimemedia.com/play/northwind-health — Sent by Hold Time Media. Reply STOP to unsubscribe, HELP for help.

4 Message Frequency, Rates & Help

Frequency: Exactly one (1) message per opt-in. This is not a recurring, scheduled, or broadcast program.
Cost: Message and data rates may apply, depending on the recipient's mobile plan.
HELP: Reply HELP to any message for assistance, or email support@holdtimemedia.com.
STOP: Reply STOP to opt out of any further messages at any time.

One message per opt-inSTOP to cancelHELP for helpMsg & data rates may apply

5 Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Full details are in our Privacy Policy and Terms of Service.

Company

Melted Crayons LLC · Hold Time Media

Support

support@holdtimemedia.com

Website